(Narok) – The Policyholders Compensation Fund (PCF) has brought its national public awareness initiative, known as “PCFMtaani,” to Narok County in an ongoing effort to restore public confidence in Kenya’s insurance industry. The campaign, which runs from May 12 to 16, aims to inform citizens about their rights and the role of the Fund when insurance providers are placed under statutory management or lose their licenses.
Speaking at a media event held at the Zebu Lodge in Narok Town, Rosemary Kavili, Deputy Director of Corporate Communications at PCF, highlighted the importance of the campaign. “When insurers go under, people feel abandoned. They lose money and trust—and too often, they don’t know that PCF can help,” she said.
Established in 2004 under the Insurance Act, PCF operates under the National Treasury and Economic Planning. Its key mandate is to offer financial compensation to policyholders and other claimants affected by failed insurance companies.
Narok is the tenth county to host the PCFMtaani campaign, which focuses on reaching everyday Kenyans—particularly those in sectors most affected by insurance failures. These include boda boda riders, matatu operators, teachers, small-scale business owners, and members of youth and women’s groups.
The five-day forum offers face-to-face engagement with PCF representatives and uses both English and Swahili to ensure broad accessibility. Attendees are guided on how to file claims, whether online or through physical submission, and are also introduced to real-life examples of Kenyans who have already received compensation.
“Insurance touches everyday lives, but when a company collapses, people are left confused and without support. That’s why we’re here—to bridge that gap,” said Kavili.
She stressed the human aspect of the campaign, saying, “It’s not just about policies and numbers—it’s about that mother in a chama who lost her car insurance, or the young rider who paid premiums faithfully but got nothing back. That’s who we’re fighting for.”
According to PCF, a total of KSh206 million (approx. $1.59 million USD) has been paid out to claimants as of March 31, 2025. The compensation has been distributed across several insurance companies that have gone under in recent years.