(Nairobi) – Unscrupulous traders in Kenya are using sub-standard weighing scales to cheat customers, depriving them of fair value for their money. This growing issue, especially in Nairobi butcheries, has raised serious concerns about consumer protection and market fairness.
Investigations reveal that many of these faulty scales originate from China, with some sold for as little as KSh 4,000, compared to recommended prices of up to KSh 160,000 for compliant models. These sub-standard scales are readily available on online platforms and in informal shops, including Nairobi’s River Road.
Traders have been found employing various tricks to manipulate scales, including using magnets, heavier plates, or programming digital scales to reflect inflated weights and prices. One consumer, Victor from Umoja, noticed a butchery scale retaining a charge of KSh 20 even when no meat was placed on it. Another customer shared an incident where a butcher became hostile when questioned about discrepancies between the weight and price displayed.
The Kenya National Bureau of Standards (KEBS) and the Weights and Measures Directorate face challenges in combating this fraud due to limited resources and a lack of coordination with other regulatory bodies. This situation has allowed sub-standard scales to flood the market, with inspectors struggling to cover all regions.
Nairobi butcheries have been identified as the most frequent offenders, particularly in estate neighborhoods. Similar fraud extends to other sectors, including bakeries and fuel stations, where calibration manipulation is common.
To protect consumers, KEBS has urged the public to verify the compliance of weighing scales before purchase. Managing Director Esther Ngari emphasized vigilance, stating, “Consumers are encouraged to report suspicious or non-compliant products to the authorities to ensure quality and fairness.”
Table: Common Tricks Used in Scale Fraud
| Trick | Effect |
|---|---|
| Magnets | Alters scale readings to inflate weight. |
| Heavier Plates | Gives false readings in favor of sellers. |
| Programming Digital Scales | Sets higher prices automatically, deceiving buyers. |
| Fixed Charges on Scales | Adds extra costs without accurate weight measurements. |
Under Kenya’s Weights and Measures Act, offenders face fines of up to KSh 20,000, imprisonment for three years, or both. However, enforcement remains a challenge due to the limited number of inspectors and lack of coordination among regulatory agencies.
KEBS has encouraged consumers to report fraudulent practices and verify that scales carry valid certification stamps. Authorities are also being urged to step up enforcement to restore confidence in the market and protect consumers from exploitation.